1. Information We Collect

We may collect the following information when you engage with us:

• Personal Information: Name, email address, phone number, date of birth, passport details, billing address, and payment details.

• Travel Information: Destination preferences, accommodation choices, dietary restrictions, emergency contacts, and other travel-related needs.

• Technical Information: IP address, device type, browser type, cookies, and usage data when you use our website.

• Communication Records: Emails, text messages, or call notes when you contact us for bookings or support.

2. How We Use Your Information

We use your information to:

• Provide travel planning, booking, and concierge services.

• Process payments and confirm reservations.

• Personalize your travel packages and experiences.

• Communicate important updates about trips, policies, and offers.

• Comply with legal, regulatory, and financial obligations.

• Improve our website, services, and customer experience.

3. Sharing of Information

We do not sell your personal information. However, we may share information in the following cases:

• Service Providers: With hotels, airlines, tour operators, and local partners to fulfill your bookings.

• Business Partners: With affiliates such as Truman Tours (local ground operator) to provide on-the-ground services.

• Legal Compliance: When required by law, government authorities, or to protect against fraud.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

4. Data Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse. However, no online system is 100% secure. We encourage you to use secure payment methods and safeguard your login details.

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.

6. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal data we hold about you.

• Requesting corrections or updates.

• Requesting deletion of your personal data (subject to booking and regulatory requirements).

• Opting out of marketing emails by clicking “unsubscribe” in our communications.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You can control cookie settings in your browser at any time.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors. Parents or guardians should contact us immediately if they believe a child has shared personal data.

9. International Data Transfers

Because we operate internationally (U.S. and Jamaica), your information may be transferred outside your home country. We ensure safeguards are in place for such transfers.

10. Updates to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Roots & Retreat Travel Company LLC

📧 unscriptedtours@randrtravelco.com
📞 951-667-5426